Privacy policy

Privacy policy

This policy describes how Maison Olynne collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and the French Data Protection Act.

Data controller

The data controller is Nathan Covindassamy, sole trader, 60 rue François 1er, 75008 Paris, reachable at contact@maisonolynne.com.

Data we collect

  • Identity and contact details: surname, first name, postal address, email, telephone.
  • Order data: products purchased, amount, history.
  • Payment data: processed directly by our payment providers; we never have access to your full bank details.
  • Browsing data: IP address, device type, pages viewed, via cookies and similar technologies.

Purposes and legal bases

  • Processing and delivering your orders — performance of the contract.
  • Managing your account and customer service — performance of the contract.
  • Sending you marketing communications — your consent (revocable at any time).
  • Meeting our accounting and legal obligations — legal obligation.
  • Measuring audience and improving the site — your consent via the cookie banner.

Recipients of your data

Your data is accessible to our strictly necessary providers: Shopify (hosting and store management), our payment providers, carriers, and our partner logistics supplier responsible for preparing and shipping orders. These third parties use your data only for the purposes of the service.

Transfers outside the European Union

Some providers (including Shopify and our logistics supplier) may process data outside the European Union. These transfers are governed by appropriate safeguards, in particular the European Commission's standard contractual clauses.

Retention periods

  • Customer account: 3 years after the last activity.
  • Order history and invoices: 10 years (accounting obligation).
  • Prospect / newsletter data: 3 years after the last contact.

Your rights

You have rights of access, rectification, erasure, restriction, portability and objection, as well as the right to withdraw your consent at any time. To exercise them, write to contact@maisonolynne.com. You may also lodge a complaint with the CNIL (www.cnil.fr).

Cookies

The site uses functional, audience-measurement and, where applicable, marketing cookies. A banner lets you accept or refuse non-essential cookies from your first visit, purpose by purpose.

Contact

For any question relating to your data: contact@maisonolynne.com.

Last updated: 28 May 2026