Shipping policy
Shipping policy
We ship our products from our industrial partner supplier in Asia. In the interest of transparency, here are our real timeframes.
Areas served
- Metropolitan France (Corsica included)
- Belgium, Luxembourg, Germany, Spain, Italy
We do not currently deliver to the French overseas departments and territories, or to any other country. For a specific request: contact@maisonolynne.com.
Delivery times
Once your order is confirmed, it is handed over for shipping within 24 to 48 hours. Including transit from Asia, allow:
- France, Belgium, Luxembourg, Germany, Spain, Italy: 7 to 15 business days
A tracking number is emailed to you as soon as the parcel ships.
Rates
- Metropolitan France: free delivery
- Belgium, Luxembourg, Germany, Spain, Italy: free delivery
Delivery is free on every order, with no minimum spend. No shipping charge is added at checkout.
Customs and taxes
Under the French VAT exemption scheme (article 293 B of the French General Tax Code), no French VAT is added. Within the European Union, no additional customs charge is requested from you on delivery.
Tracking, delays, loss
If tracking stops updating for more than 10 business days, or if 30 business days pass from shipping without delivery, contact us at contact@maisonolynne.com. We open an investigation with the carrier and, where appropriate, resend the product or refund you in full.
Damaged parcel
Take photographs of the parcel and the product, and contact us within 48 hours of delivery. We will arrange an exchange or a refund.
Incorrect address
Please check your address before confirming. If the order has not yet shipped, we correct it free of charge. After shipping, resending may incur a charge.
This policy is governed by French law; the French version is the reference text.
Last updated: 20 September 2026