Refund policy
Return and refund policy
At Maison Olynne we want every purchase to be made with confidence. If a product does not suit you, here is how to proceed.
Right of withdrawal: 30 days
Under articles L.221-18 and following of the French Consumer Code, you have a statutory period of 14 days from delivery of your order to withdraw, without having to give a reason. Maison Olynne voluntarily extends this period to 30 days.
How to make a return
Write to us at contact@maisonolynne.com stating:
- your order number (format MO-XXXX);
- the product or products concerned;
- the reason (optional).
We reply within 48 business hours with the return address and the steps to follow. The return address is provided by email: depending on the case, the return may be processed without a physical shipment, which is often quicker for you.
Condition of the product
To be refunded, the product must be returned unused, in its complete original packaging (cover, instructions, accessories), with its original labels where applicable.
Return costs
- Change of mind (withdrawal): return costs are at your expense, under article L.221-23 of the French Consumer Code.
- Defective or non-conforming product: we cover the full cost of return and reshipping.
Products excluded from the right of withdrawal
Under article L.221-28 of the French Consumer Code, for reasons of hygiene, the following cannot be returned once unsealed and used:
- sleep masks (Olynne Silence, Olynne Essentiel, Olynne Halo) once worn;
- pillows (Olynne Fresh, Olynne Cloud) once the protective cover has been opened and the product used.
If a product does not suit you in use (firmness, feel), contact us: we look for a solution case by case (exchange or credit note).
Refund time
The refund is made within a maximum of 14 days from receipt of the returned product or from proof of its shipment. It is issued to the payment method used for the purchase. The price of the product is refunded and, for a full return, the original standard delivery costs.
Defective or damaged product
If you receive a product that is broken, defective or non-conforming, contact us at contact@maisonolynne.com within 48 hours of delivery, attaching 2 to 3 photographs (the defect, the packaging, the label). We will offer an exchange, a full refund or a credit note.
Statutory warranties
Independently of this policy, all our products carry the statutory warranty of conformity (2 years, articles L.217-3 and following of the French Consumer Code) and the warranty against hidden defects (articles 1641 and following of the French Civil Code).
This policy is governed by French law; the French version is the reference text.
Last updated: 28 May 2026